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Frequently Asked Questions

 


What is automatically included with each vehicle?

Our motorhomes all come with a flat screen TV and DVD player, as well as a toilet, microwave and hobs. Also included is kitchen equipment such as plates, bowls, cutlery, toaster, kettle, cooking utensils, chopping board, glasses, cups, mugs, frying pan, saucepan, pots, baking tray, baking dish, tea towel and can opener.

On top of this standard vehicle insurance (excess applied), Airport transfer, Break down assistance, a road map and a customer call line. VAT is also included.

And if you still want some more comforts you can simply add products to your rental ranging including picnic tables/chairs, bikes etc.

For the full list check out: Accessories Automatically included.
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How old do I need to be to drive an Abuzzy Motorhome?

You need to be between 25 and 75 years old.
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Is a special licence required to drive?

No. A full motor car drivers licence is only required and this must be viewed by Abuzzy on vehicle collection. A non-english drivers permit must have a translation.
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Is VAT and other taxes included in rentals?

Yes VAT is included in all charges quoted.
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Can I take the rental out of the UK?

Yes you can take the vehicle to either Ireland or Europe, providing you declare this before collecting the vehicle and pay the additional insurance charges. These are detailed in the Terms and Conditions, as well as on the booking form when obtaining a quote.
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Is there mileage restriction?

There is no mileage restriction, how ever there is an excess mileage surcharge when you travel more than 1,000 miles/week. Any miles in excess of this will be charged at GBP0.40/mile at the completion of your rental. In normal touring throughout the UK allowing for site seeing stops, this surcharge is not normally exceeded.
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Can I pick up the motorhome on arrival at the airport?

Yes, if you have specified this on the booking form we will be there to met you and have the motorhome ready for you at either Heathrow or Gatwick airports. Other London airports, or delivery of the vehicle to your home is possible by special arrangement if required. This is normally at no extra charge within the greater London area.
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Do I have to pay for additional drivers?

Yes, the standard rental allows for one driver, as extra drivers require additional insurance. These are detailed in the Terms and Conditions, as well as on the booking form when obtaining a quote.
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Where in the UK can I stay in our motorhome?

There are plenty of places to stay which can fit in with your sight seeing itinerary Refer to the Travel Information section for details. The advantage of Abuzzy Motorhomes is that you are mobile and can make your accommodation fit with your holiday. Some great campsites to stay at can be found at www.ukcampsite.co.uk.
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Are there any roads that I cannot drive on?

You should not drive on any gravel roads, as these are prone to accidents and in order to keep the hirer insurance costs down they are excluded form Insurance cover.

You should also try to avoid narrow roads as the motorhomes are slightly wider than a normal car, and when meeting a vehicle coming the other way can make it difficult to judge distances/ clearances. This may also put you in a situation where you may have to reverse the motorhome so the on coming vehicle can pass. Steep roads are also advisable to stay away from, parking on these roads also makes it uncomfortable to habitat the motorhome.

You also need to be carefully of overhanging tree branches which may scrape or even damage the top or side of the motorhome.

Roads with strong cross winds also need special care when driving any motorhome due to the high sideways wind resistance.
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Is there a surcharge for credit cards?

Yes there is a surcharge for credit cards and Paypal, refer to the Terms and Conditions for these rates. Note that there is no surcharge when using UK Debit cards or by internet bank transfer.
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Is Insurance included in my rental?

Yes Standard insurance is automatically included, however this requires a 2500 GBP damage bond deposit. If you would like to reduce the damage bond deposit, you need to select another insurance option. These are detailed in the Terms and Conditions, as well as on the booking form when obtaining a quote.
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Can I book and pay online?

Yes you can book online and pavements are only taken after phone contact by either internet pavement or by phone.

The online quote/booking system checks to make sure that there is a motorhome to met you requirements and that it is available for the duration that you have specified. The next step of the quote/booking is to enable you to select the Insurance options, add additional drivers and any accessories you may require for the rental. When this is completed you then have a full quote for the rental you have configured. At this stage, you can print this out if you would like to check the hire details before proceeding with a booking. The last step is to make the booking, whereby this is lodged with our booking system and an email with all the details is forwarded on to your nominated email for your records. Within 24 hours of lodging this booking we will contact you to arrange for the booking deposit to be paid as per the Terms and Conditions.

Payments are made only after phone contact has been made so as to confirm the hire intentions and as a security precaution. Payment is by UK Debit card (no surcharge) or world wide Visa, Master card or Amex. Payment can also be by Paypal or bank transfer (no surcharge) if requested. Refer to the Terms and Conditions for full details.
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