Terms and conditions for hiring a motorhome from CA Consultants UK Limited who is trading as Abuzzy Motorhomes UK.

1.             General

1. All rates quoted in this document are gross, inclusive of UK Value Added Tax (VAT) and are in Great British Pounds (GBP).
2. Rental basis is per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
3. Minimum rental period is 7 days.
4. For pick up or drop offs at Luton or Stanstead airports, a minimum 14 day rental is required and the details approved by Abuzzy as a special in advance of a booking. An additional delivery /pickup fee of GBP200 is payable for this. Please contact Abuzzy on the website under “contact us” if this is required.
5. Minimum rental periods are subject to change during peak periods.
6. These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings of more than 100 days should be directed first to Abuzzy contact us form on the Abuzzy web site
7. All rates and conditions are subject to change as required and without prior notification. After the booking deposit has been received, the hire rates are fixed for the rental period booked.

2.             Driving Licence
All drivers must meet the following mandatory conditions:

1. All drivers must be between 25 and 70 years of age.
2. All drivers must produce their full domestic driving licence plus 2 other forms of identification, one should bear their photo, signature and full address and all drivers must be present at the time of hire to sign the insurance documents and hire agreement.
3. All drivers must have held a full driving licence and have had driving experience over the last 36 months.
4. Visitors from abroad must produce a full domestic licence from their resident country or international driving license. One of these must be in the English language or approved translation. If in doubt contact us through the Abuzzy contact us form on the Abuzzy web site

3.            Insurance
3.1          Abuzzy Standard Insurance
This is included in the hire charge whereby all vehicles are insured for certain damage to the vehicle and third party property. The hirer is responsible for the first amount towards the repairs to the vehicle and any third party property (the excess) The exclusions in note 1 below are not included within this insurance.
The excess amount is as follows:

 
The Damage Bond Deposit is debited to your credit card before the vehicle is collected and held as your excess. For this reason it is important that your credit card has sufficient funds available so as not to exceed your withdrawal allowance. If a credit card is not able to be used for this prior to vehicle collection, alternative payment methods must be made, otherwise the vehicle can not be released for hire. 
Should the vehicle be involved in an accident, the excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Abuzzy is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not the rental.
The Damage Bond Deposit will be refunded by credit card refund, postal cheque or internet bank transfer, or other agreed method if the vehicle is returned on time, undamaged, clean, toilet emptied and gas bottles fully charged and fuel tank full.
The insurance excess is reduced if either of the following insurance reductions are accepted and paid for at the time of booking the vehicle.
3.2          Abuzzy Reduction 1 Insurance
By paying the following additional daily insurance detailed below, the Insurance Excess and Damage Bond Deposit is reduced as detailed below.
The excess amount is as follows:

 
3.3          Abuzzy Reduction 2 Insurance
By paying an even larger additional daily insurance detailed below, the Insurance Excess and Damage Bond Deposit is further reduced as detailed below.
The excess amount is as follows:

 
Additional insurance items are also included as detailed in section 3.5 with this Reduction 2 Insurance.

3.4          Abuzzy Reduction 3 Insurance
Note that this is not available on the web site as an option and must be applied for after booking with option “Abuzzy Reduction 2 Insurance” Contact after making the booking for consideration by Abuzzy. This option is to be approved by Abuzzy on a case by case basis after hirer details are reviewed.
Insurance items are included as detailed in section 3.5 with this reduction 3 insurance.
Additional insurance items of damage to above and below the vehicle are included with this Reduction 3 Insurance.

The excess amount is as follows:

 
3.5          Rental Vehicle Insurance Exclusions 
All Insurance cover will be made void and the hirer is responsible for the full repairs if any of the following ‘Exclusions’ are breached:  

1. Any water related damage which includes, but is not limited to, any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving.  
2. Personal belongings. Abuzzy recommends the hirer does not leave valuables in the vehicle and if so that they have insurance to cover for the loss/damage of personal belongings. Travel insurance is recommended which will cover cancellation costs, personal luggage, money loss, personal accident and medical expenses.  
3. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).  
4. Damage resulting from driving on any gravel roads. Abuzzy reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.  
5. Any Motorhome overhead or underbody damage. (This is not applicable for Abuzzy Reduction 3 Insurance, as the insurance in this case covers this)  
6. A single vehicle roll over occurs.  
7. Windscreen and tyre damage and recovery costs (This is not applicable for Abuzzy Reduction 2 and 3 Insurance, as the insurance in this case covers this), theft only if vehicle is not locked or the vehicle keys are used, fire if caused by leaving appliances on, break-in or vandalism.  
8. Any damage caused while driving under the influence of alcohol or drugs.  
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.   
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned.  
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.  
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Abuzzy does not accept any liability.  
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.  
14. Where the damage is an Insurance Exclusion including any one of the above, the cost of the daily rental for the period the vehicle is off fleet for accident repairs shall be paid by the hirer.  
15. Any damage to the inside of the vehicle including broken fittings, appliances, windows, doors or cupboards, miss use of equipment to cause breakages, dents and major deformation, scratching etc. Children’s crayon, pencil or pen marks. Tares in fabric including bedding, curtains seats etc.
16. Any damage resulting from reversing the motorhome. Abuzzy recommends that when ever reversing is required that a passenger guides the driver from the rear of the vehicle.
17. Theft of the Satellite GPS Navigation system or entertainment systems. To minimize the chance of theft the Navigation system and radio/CD faceplate should be placed out of site in a secure location.

3.6          Rental Vehicle Insurance Reduction 3 Additional Cover 
Where the hire has a Insurance Reduction 2 or 3, up to one windscreen per rental and one tyre per week will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replacement of the items will not be covered and will be the responsibility of the hirer. 
3.7          Additional Insurance cover
The following insurance applies for Non UK and additional drivers:

1. Additional drivers to the hirer for UK only GBP4.00/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)
2. Additional drivers to the hirer for Europe or Ireland GBP5.00/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)
3. Non UK driving license GBP5.00/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)

The following additional insurance applies for travel outside of England, Wales and Scotland:

1. Travel in Ireland (Includes both Northern and Southern Ireland) GBP11.00/day
2. Travel in Europe GBP15/day

3.8          Damage Bond Deposit (also referred to in the USA as deductible)
Upon vehicle collection, a Damage Bond Deposit is required. The amount is determined by the Insurance Option selected within sections 3.1, 3.2, 3.3 and 3.4
For security purposes, it is preferable a credit card is used to provide a vehicle security deposit unless agreed prior with Abuzzy. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Damage Bond Deposit includes a 2% credit card administration fee when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If the bond or part thereof is retained the administration fee is retained.
Debited bonds are subject to a 4.5% credit card administration fee in addition to the bond amount when the credit card used is an American Express card. This administration fee is not refunded when the bond is refunded. 
4. Booking reservation
A booking reservation of 20% of the hire price is payable at the time of making the reservation and will be deducted from the total hire charge.
5. Cancellation Fee
The cancellation fees are:
• If cancelled more than 28 days prior to pick-up No Fee
• If cancelled from 27 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason what so ever no refund is available for the unused portion of the hire. 
6. Hire Fee Payment details
Payment by internet banking, bank transfer, paypal or visa/master card (worldwide), Debit card (UK only) - details to be provided at time of booking confirmation.
7. Payment balance
The payment balance must be received 28 days before the collection date other than the Damage Bond Deposit. Insurance cover is advised to safeguard against this possibility of a late cancellation.
The Damage Bond Deposit must be paid no latter than 3 days before collecting the vehicle.
8. Collection and return
The motorhome shall be collected and then returned as detailed in the booking request unless special arrangements have been agreed with Abuzzy.  Failure to return the motorhome on time will incur a surcharge of GBP30 per hour or part day in addition to the daily hire rate. Please return vehicle in a clean and undamaged condition. Abuzzy reserves the right to charge GBP30 if the toilet is not emptied and clean, GBP30 for each LPG bottle not fully charged, GBP30 if the inside of the motorhome is not clean (including the fridge, oven/grill, hobs and sink). Abuzzy also reserves the right to deduct from the Damage Bond Deposit, the cost of any repairs or cleaning that maybe required. Failing to return the motorhome at any time after the hire period, Abuzzy shall be entitled to repossess the motorhome and the hirer on demand shall pay for expenses incurred.
9. Diesel, oil and punctures
The motorhome is available with a full tank of diesel when setting off from the Abuzzy depot near Wollingham Station and is to be returned with a full tank, otherwise a deduction will be made from the Damage Bond Deposit. The hirer is responsible to carry out daily checks on oil, water levels and tyre pressure. Any punctures or tyre damage are at the hires expense unless covered under an reduction 2 or 3 insurance option. The hire comencment in regards to customer fuel responsibility and mileage shall be from the Abuzzy depot and likewise the hire completion in regards to customer fuel responsibility and mileage shall be when returned to the Abuzzy depot (this includes London deliveries/collections by Abuzzy)
10. Breakdown or accident
In the event of a breakdown or accident, Breakdown assistance is at the disposal of the hirer by first ringing Abuzzy on 07503709199 or 07925382031. Please note that the hirer will be charged for breakdown assistance and recovery if the fault is caused by the hirer. For vehicle faults not attributable to the hirer, the hirer may give permission for repairs or replacement of parts at a cost up to GBP80 Abuzzy approval must be obtained in respect of repairs or replacement in excess of GBP80. The money will be refunded on production of a valid receipt. Abuzzy is not responsible for any consequential loss or expense subsequent to a breakdown. Every effort is made to ensure that all the motorhomes are in a safe and road worthy condition before they leave the premises, but Abuzzy shall be under no liability for third party claims or damages in connection with, or consequence to any breakdown or accident. In the event of an accident involving the motorhome a complete accident report must be made out immediately after the accident and handed to Abuzzy at the time of termination of the hire. All accidents or damage must be reported to Abuzzy. In the event of an accident please make sure you obtain all names and addresses and vehicle information of all third parties and their insurance details. Also any witnesses details if applicable and photos taken if able to. A sketch of the accident may be helpful. Do not admit liability. An accident report form is included within the Abuzzy Manual and should be completed for all accidents.
11. Car parking
Car parking is provided free to the hirer for the duration of the hire period if required (at owners risk).
12. Availability
If, due to circumstances beyond our control, the motorhome is not available, Abuzzy reserves the right to offer a suitable alternative motorhome. If this is not acceptable, or another motorhome is not available, the liability of Abuzzy will be limited to a refund of monies paid, and the hirer shall have no further claims against Abuzzy.
13. Cancellation by Abuzzy
Abuzzy may cancel the hire of the motorhome if, at the time of collection, the drivers licenses are invalid or not in accordance with this agreement.
This will be treated the same as a no show, whereby all hire fees will be forfeited to Abuzzy.
14. Fines
Any and all fines incurred by the hirer for the infringement of traffic laws or regulations shall be paid in full by the hirer, who indemnifies Abuzzy from any liabilities in such circumstances.
15. Smoking and pets               
Smoking and pets are not permitted in any motorhome and any infringement of this condition will result in a loss of part of the Damage Bond Deposit. For the benefit of other users, your co-operation is most appreciated.
Some pets may be accepted if approved by Abuzzy at the time of booking. For approval contact us through the Abuzzy “Contact us” form on the Abuzzy web site.
If approved a pet cleaning fee of GBP100 will apply.

16. Competence
The hirer is expected to be familiar with the operation of the motorhome at the time of vehicle collection. Any questions should be asked by the hirer and cleared by Abuzzy before driving off. By the hirer driving off, they accept that they are fully competent with the operation of the motorhome.
17. Satellite GPS Navigation and driving Responsibility
Regardless of whether a Satellite GPS navigation system is used as part of the rental, or not, this does not make Abuzzy liable for any driving decisions resulting from the use of this system. The driver shall be ultimately responsible for all driving decisions, this includes
1.             Avoiding driving on gravel roads
2.             Avoiding driving along narrow roads that may result in damage to the motorhome and others
3.             Avoiding driving along roads, or car parks, or any other off road facilities which have less than a 3.1 meter height restriction
18. Mileage
There is no charge for any mileage of less than 1,000 miles/week,. Any miles in excess of this will be charged at GBP0.40/mile.
19. Rights
Abuzzy reserves the right to vary rates, conditions and specification without notice. Abuzzy also reserves the right to refuse hire to any person. All rental agreements are subject to the standard terms and conditions of the agreements supplement as above.  
20. DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Abuzzy or modifications and/or upgrades to the vehicle design made by the manufacturer.

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