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Abuzzy Motorhomes UK > Terms and conditions

Terms and conditions

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Terms and Conditions

For renting a Motorhome from CA Consultants UK Limited who is trading as Abuzzy Motorhomes UK.

1.             General

  1. All rates quoted in this document are gross, inclusive of UK Value Added Tax (VAT) and are in Great British Pounds (GBP).
  2. Rental basis is per calendar day. When calculating the number of days a Motorhome is rented, the day of pick-up is counted as day one of the rental. The day of the Motorhome’s return is counted as the final day of the rental. Motorhomes are required to be collected and returned within business hours unless arranged otherwise.
  3. Minimum rental periods are subject to change during peak periods.
  4. These rates and terms may not apply to rentals exceeding 60 days, which includes multihires. Requests for quotes/bookings of more than 60 days should be directed first to Abuzzy “Contact us” form on the Abuzzy web site
  5. All rates and conditions are subject to change as required and without prior notification. After the booking deposit has been received, the hire rates are fixed for the rental period booked.

2.             Driving License
All drivers must meet the following mandatory conditions:

  1. All drivers must be between 25 and 70 years of age.
  2. All drivers must produce their full domestic driving license plus 2 other forms of identification, one should bear their photo, signature and full address and all drivers must be present at the time of hire to sign the insurance documents and hire agreement.
  3. All drivers must have held a full driving license and have had driving experience over the last 36 months.
  4. Visitors from abroad must produce a full domestic license from their resident country or international driving license. One of these must be in the English language or approved translation. If in doubt contact us through the Abuzzy “Contact us” form on the Abuzzy web site

3              . Insurance
3.1          Abuzzy Standard Insurance
This is included in the hire charge whereby all Motorhomes are insured for certain damage to the Motorhome and third party property. The hirer is responsible for the first amount towards the repairs to the Motorhome and any third party property (the excess) The exclusions in note 1 below are not included within this insurance.
The excess amount is as follows:


Motorhome Type

Cost to have Abuzzy Standard Insurance

Abuzzy Standard Insurance Excess (Refer Section 3.5)

Damage Bond Deposit paid by the Hirer at the time or before collecting the Motorhome

- Abuzzy 2 Berth Standard Motorhome

Nil, as part of standard Motorhome rental rate

GBP 1,000/ accident

GBP 1,000

- Abuzzy 2 Berth Deluxe Motorhome
- Abuzzy 2 Berth Grand Motorhome
- Abuzzy 2 Berth Ultimate Motorhome
- Abuzzy 3 Berth Grand Motorhome
- Abuzzy 3 Berth Ultimate Motorhome
- Abuzzy 4 Berth Grand Motorhome
- Abuzzy 4 Berth Deluxe Motorhome
- Abuzzy 5 Berth Deluxe Motorhome

Nil, as part of standard Motorhome rental rate

GBP 2,500/ accident

GBP 2,500

 
The Damage Bond Deposit is debited to your credit card before the Motorhome is collected and held as your excess. For this reason it is important that your credit card has sufficient funds available so as not to exceed your withdrawal allowance. If a credit card is not able to be used for this prior to Motorhome collection, alternative payment methods must be made, otherwise the Motorhome can not be released for hire.
Should the Motorhome be involved in an accident, the excess is applicable regardless of who is at fault and is forfeited at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Abuzzy is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not the rental.
The Damage Bond Deposit will be refunded by credit card refund, postal Cheque or internet bank transfer, or other agreed method if the Motorhome is returned on time, undamaged, clean, toilet emptied and gas bottles fully charged and fuel tank full.
The insurance excess is reduced if either of the following insurance reductions are accepted and paid for at the time of booking the Motorhome.
3.2          Abuzzy Reduction 1 Insurance
By paying the following additional daily insurance detailed below, the Insurance Excess and Damage Bond Deposit is reduced as detailed below.
The excess amount is as follows:


Motorhome Type

Cost to have Abuzzy Reduction 1 Insurance

Abuzzy Reduction 1 Insurance Excess (Refer Section 3.5)

Damage Bond Deposit paid by the Hirer at the time or before collecting the Motorhome

- Abuzzy 2 Berth Standard Motorhome

GBP 5/day

GBP 250

GBP 1,250

- Abuzzy 2 Berth Deluxe Motorhome
- Abuzzy 2 Berth Grand Motorhome
- Abuzzy 2 Berth Ultimate Motorhome
- Abuzzy 3 Berth Grand Motorhome
- Abuzzy 3 Berth Ultimate Motorhome
- Abuzzy 4 Berth Grand Motorhome
- Abuzzy 4 Berth Deluxe Motorhome
- Abuzzy 5 Berth Deluxe Motorhome

GBP 10/day

GBP 1,250

GBP 1,250

 
3.3          Abuzzy Reduction 2 Insurance
By paying an even larger additional daily insurance, the Insurance Excess and Damage Bond Deposit is further reduced as detailed below.
The excess amount is as follows:


Motorhome Type

Cost to have Abuzzy Reduction 2 Insurance

Abuzzy Reduction 2 Insurance Excess (Refer Section 3.5 and Section 3.6)

Damage Bond Deposit paid by the Hirer at the time or before collecting the Motorhome

- Abuzzy 2 Berth Standard Motorhome

GBP 10/day

Nil

GBP 200

- Abuzzy 2 Berth Deluxe Motorhome
- Abuzzy 2 Berth Grand Motorhome
- Abuzzy 2 Berth Ultimate Motorhome
- Abuzzy 3 Berth Grand Motorhome
- Abuzzy 3 Berth Ultimate Motorhome
- Abuzzy 4 Berth Grand Motorhome
- Abuzzy 4 Berth Deluxe Motorhome
- Abuzzy 5 Berth Deluxe Motorhome

GBP 18/day

Nil

GBP 200

 
Additional insurance items are also included as detailed in section 3.5 with this Reduction 2 Insurance.

3.5          Rental Motorhome Insurance Exclusions 
All Insurance cover will be made void and the hirer is responsible for the full repairs if any of the following ‘Exclusions’ are breached:  

  1. Any water related damage which includes, but is not limited to, any Motorhome submersion, creek or river crossing, driving through low plain flooded areas, beach driving.  
  2. Personal belongings. Abuzzy recommends the hirer does not leave valuables in the Motorhome and if so that they have insurance to cover for the loss/damage of personal belongings. Travel insurance is recommended which will cover cancellation costs, personal luggage, money loss, personal accident and medical expenses.  
  3. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Motorhome).  
  4. Damage resulting from driving on any gravel roads. Abuzzy reserves the right at its sole discretion to restrict Motorhome movements in certain areas due to adverse road or weather conditions.  
  5. Any Motorhome overhead or underbody damage.
  6. A single Motorhome roll over occurs.  
  7. Windscreen and tyre damage and recovery costs (This is not applicable for Abuzzy Reduction 2 Insurance, as the insurance in this case covers this), theft only if Motorhome is not locked or the Motorhome keys are used, fire if caused by leaving appliances on, break-in or vandalism.  
  8. Any damage caused while driving under the influence of alcohol or drugs.  
  9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.   
  10. The cost to retrieve or recover a Motorhome, which may include, but is not limited to a Motorhome that has become bogged, submerged or has been abandoned.
  11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a Motorhome.  
  12. The Motorhome rented may only be used to carry the maximum number of passengers as dictated by the Motorhome type. If more passengers are carried than what is allowed Abuzzy does not accept any liability.
  13. Drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learners or probationary license.
  14. Where the damage is an Insurance Exclusion including any one of the above, the cost of the daily rental for the period the Motorhome is off fleet for accident repairs shall be paid by the hirer.
  15. Any damage to the inside of the Motorhome including broken fittings, appliances, windows, doors or cupboards, miss use of equipment to cause breakages, dents and major deformation, scratching etc. Children’s crayon, pencil or pen marks. Tares in fabric including bedding, curtains seats etc.
  1. Any damage resulting from reversing the motorhome. Abuzzy recommends that when ever reversing is required that a passenger guides the driver from the rear of the Motorhome.

 

  1. Theft of the Satellite GPS Navigation system or entertainment systems. To minimize the chance of theft the Navigation system and radio/CD faceplate should be placed out of site in a secure location.
  1. That restricted roads near the Abuzzy depot include Woldingham road, Slines New road, Ledgers road and Washpond road.  Refer to the Abuzzy depot map for instructions on how to drive on suitably wide roads to get to and from the Abuzzy Woldingham depot.

 
3.7          Additional Insurance cover
The following insurance applies for Non UK and additional drivers:

  1. Additional drivers to the hirer for UK only GBP3.50/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)
  2. Additional drivers to the hirer for Europe or Ireland GBP5.00/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)
  3. Non UK driving license GBP5.00/day per driver, must have a clean drivers license. (maximum of 3 drivers in total)

 

The following additional insurance applies for travel outside of England, Wales and Scotland:

  1. Travel in Ireland (Includes both Northern and Southern Ireland) GBP11.00/day
  2. Travel in Europe GBP15/day

3.8          Damage Bond Deposit (also referred to in the USA as deductible)
Upon Motorhome collection, a Damage Bond Deposit is required. The amount is determined by the Insurance Option selected within sections 3.1, 3.2, 3.3 and 3.4
For security purposes, it is preferable a credit card is used to provide a Motorhome security deposit unless agreed prior with Abuzzy. The credit card holder must be present and able to sign for the Motorhome security deposit upon Motorhome collection. The credit card holder is jointly and severally liable for any damage to the rental Motorhome.
Debited bonds are subject to a 4.5% credit card administration fee in addition to the bond amount when the credit card used is an American Express card. This administration fee is not refunded when the bond is refunded. 
4. Booking reservation
A booking reservation of 20% of the hire price is payable at the time of making the reservation and will be deducted from the total hire charge.
5. Cancellation Fee
The cancellation fees are:
• If cancelled more than 28 days prior to pick-up No Fee
• If cancelled from 27 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If Motorhome is returned early for any reason what so ever no refund is available for the unused portion of the hire. 
6. Hire Fee Payment details
Payment by internet banking, bank transfer, paypal or visa/master card (worldwide), Debit card (UK only) - details to be provided at time of booking confirmation.
7. Payment balance
The payment balance must be received 28 days before the collection date other than the Damage Bond Deposit. Insurance cover is advised to safeguard against this possibility of a late cancellation.
The Damage Bond Deposit must be paid on or before collecting the Motorhome.
8. Collection and return
The motorhome shall be collected and then returned as detailed in the booking request unless special arrangements have been agreed with Abuzzy.  Failure to return the motorhome on time will incur a surcharge of GBP30 per hour or part day in addition to the daily hire rate. Please return Motorhome in a clean and undamaged condition. Abuzzy reserves the right to charge GBP30 if the toilet is not emptied and clean and GBP30 for each LPG bottle not fully charged. Abuzzy also reserves the right to deduct from the Damage Bond Deposit, the cost of any repairs or cleaning that maybe required. Failing to return the motorhome at any time after the hire period, Abuzzy shall be entitled to repossess the motorhome and the hirer on demand shall pay for expenses incurred.
9. Diesel, oil and punctures
The motorhome is available with a specific level of diesel in the tank when setting off from the Abuzzy depot and is to be returned with a level of diesel in the tank no less than when setting off, otherwise a deduction will be made from the Damage Bond Deposit to cover the diesel top up. The hirer is responsible to carry out daily checks on oil, water levels and tyre pressure. Any punctures or tyre damage are at the hires expense unless covered under reduction 2 insurance option.
10. Breakdown or accident
In the event of a breakdown or accident, Breakdown assistance is at the disposal of the hirer by first ringing Abuzzy on 07503676987. Ford road side assistance inside the UK 0800 111 234, or outside the UK 00800 111 234 or +33 42 62 98 781 Fiat road side assistance inside the UK 0800 34281111 or +39 0244412160  Please note that the hirer will be charged for breakdown assistance and recovery if the fault is caused by the hirer. For Motorhome faults not attributable to the hirer, the hirer may give permission for repairs or replacement of parts at a cost up to GBP80 Abuzzy approval must be obtained in respect of repairs or replacement in excess of GBP80. The money will be refunded on production of a valid receipt. Abuzzy is not responsible for any consequential loss or expense subsequent to a breakdown. Every effort is made to ensure that all the motorhomes are in a safe and road worthy condition before they leave the premises, but Abuzzy shall be under no liability for third party claims or damages in connection with, or consequence to any breakdown or accident. In the event of an accident involving the motorhome a complete accident report must be made out immediately after the accident and handed to Abuzzy at the time of termination of the hire. All accidents or damage must be reported to Abuzzy. In the event of an accident please make sure you obtain all names and addresses and Motorhome information of all third parties and their insurance details. Also any witnesses details if applicable and photos taken if able to. A sketch of the accident may be helpful. Do not admit liability. An accident report form is included within the Abuzzy Manual and should be completed for all accidents.
11. Car parking
Car parking is provided free to the hirer for the duration of the hire period if required (at owners risk).
12. Availability
If, due to circumstances beyond our control, the motorhome is not available, Abuzzy reserves the right to offer a suitable alternative motorhome. If this is not acceptable, or another motorhome is not available, the liability of Abuzzy will be limited to a refund of monies paid, and the hirer shall have no further claims against Abuzzy.
13. Cancellation by Abuzzy
Abuzzy may cancel the hire of the motorhome if, at the time of collection, the drivers licenses are invalid or not in accordance with this agreement.
This will be treated the same as a no show, whereby all hire fees will be forfeited to Abuzzy.
14. Fines
Any and all fines incurred by the hirer for the infringement of traffic laws or regulations shall be paid in full by the hirer, who indemnifies Abuzzy from any liabilities in such circumstances.
15. Smoking and pets               
Smoking and pets are not permitted in any motorhome and any infringement of this condition will result in a loss of part of the Damage Bond Deposit. For the benefit of other users, your co-operation is most appreciated.
Some pets may be accepted if approved by Abuzzy at the time of booking. For approval contact us through the Abuzzy “Contact us” form on the Abuzzy web site.
If approved a pet cleaning fee of GBP100 will apply.

16. Competence
The hirer is expected to be familiar with the operation of the motorhome at the time of Motorhome collection. Any questions should be asked by the hirer and cleared by Abuzzy before driving off. By the hirer driving off, they accept that they are fully competent with the operation of the Motorhome.
17. Satellite GPS Navigation and driving Responsibility
Regardless of whether a Satellite GPS navigation system is used as part of the rental, or not, this does not make Abuzzy liable for any driving decisions resulting from the use of this system. The driver shall be ultimately responsible for all driving decisions, this includes
1.             Avoiding driving on gravel roads
2.             Avoiding driving along narrow roads that may result in damage to the motorhome and others
3.             Avoiding driving along roads, or car parks, or any other off road facilities which have less than a 3.1 meter height restriction
18. Mileage
There is no charge for any mileage of less than 1,000 miles/week,. Any miles in excess of this will be charged at GBP0.40/mile.
19. Rights
Abuzzy reserves the right to vary rates, conditions and specification without notice. Abuzzy also reserves the right to refuse hire to any person. All rental agreements are subject to the standard terms and conditions of the agreements supplement as above.  
20. DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the Motorhome depicted. Variances in the Motorhomes offered for rental may occur due to substitutions made by Abuzzy or modifications and/or upgrades to the Motorhome design made by the manufacturer.

 
Cottages
Statue
Ruined Castle

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